Service: Phone answering & more

Always well represented

Professional telephone support in your company's name and a competent secretarial service:


  • A reliable team of friendly and professional employees look after the receipt of your telephone calls and take care of your business partner and customers – regardless of your actual company locations.
  • Your "outer office" can be reached directly and personally at all times. There are no
    delays, no "engaged" nor impersonal "computer voice", no mailbox and no irritating
    answering machine. This ensures that you do not miss a valuable telephone call, as
    missed calls are lost!
  • Pressure on your own employees and personal resources will be relieved by ideal
    task sharing with Master-OFFICE. This generates free capacity. You and your team
    gain valuable time while simultaneously enjoy a higher quality of communication.
  • Optimise your personnel costs and utilise our service to suit your individual
    requirements whenever you need it, or to ensure reachability on a sustained level.
  • Our team identifies with your company and the interests of your potential or existing
    business relationships. We can rely on the latest technology and are supported by a
    comprehensive database in which we store targeted information based on your
    specifications.
  • Procedures and information for callers are realised exactly in accordance with your
    requirements. We forward all messages (orders, service requests, appointment
    inquiries, etc.) in compliance with requirements. We also tackle sophisticated tasks
    and ensure that a positive image is projected.
  • Combine personal telephone support and our full-time secretarial service with other
    Master-OFFICE services, including office rental, virtual head office or use of
    conference and meeting rooms.

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  • Service details
    • Regardless of where your business is domiciled or where you happen to be at any given time: whether few or numerous calls are involved, bottlenecks, during peak hours or continuously - telephone calls are received and placed professionally the whole day.
    • Forward calls to suit your particular requirements (e.g. continuously or stand-by) – an "automatically" reaction is also possible, for example, if nobody answers a call betimes in your office or all your lines are busy.
    • Demonstrate your presence at the location through a Hamburg telephone number which can be received immediately from us.
    • Information on request, forwarding information in compliance with your wishes or call transfers through your "outer office" to the telephone number of your choice.
    • We also offer individual times for accepting calls according to prior arrangement - in other words, outside our regular office hours Monday to Thursday 8:00 am to 6:00 pm and Friday 8:00 am to 5:00 pm. Simply contact us for more information.
    • We have modern telecommunication systems at our disposal and offer every conceivable comfort, particularly with regard to usage in the company as an office client.
    • You initially estimate the volume of calls involved, and we can flexibly adapt this by time to suit real conditions. This ensures that you only pay what you actually use.
    • We also provide numerous "à la carte" communication and telephone services with which we will gladly support you according to your needs and arrangements. Here is an excerpt of those services:
      • Appointment service
        Arrange, coordinate and manage appointments
      • Telephone conference
        Several persons in different locations communicate simultaneously
      • Internet service
        Order processing with the internet
      • E-mail service
        Receipt, administration and sending of e-mail messages
      • Holiday service
        Special information during holidays
      • Telephone marketing
        e.g. arranging appointments for sales representatives
      • Congratulation service
        Transmission of greetings, ordering and delivery of presents.
      • Ticket service
        Reservation of admission tickets for events, etc.
      • Booking service
        Reservation of hotel rooms, flights, train journeys, etc.
      • Reminder service
        Telephone reminder of important appointments
      • Research service
        Procurement of addresses and other information
      • Notification service
        Forwarding of messages in your name
      • VIP hotline service
        Standby service
      • Cipher service
        Your special telephone number for special offers
        (arrangement possible without mention your company name)
  • Packages
    • Cost-effective offers for newcomer.
    • Test and try-out options!
    • No waiting times. Everything is immediately available.
    • No registration or set-up charges.
    • Flexible volumes can be arranged.
    • EUR 29.90 starting credit and duration discounts.
    • No long-term contracts, no risk for you.
  • Advantages
    • Master-OFFICE allows you flexible use of everything you require, but you always pay for the actual service itself - and nothing else! We don't have any expensive flatrate charges!
    • You can save yourself complex and tedious personnel negotiations, minimise your own personnel obligations and, consequently, also your costs.
    • Avoid bottlenecks and additional expenses relating to leave, sickness or other similar situations. Increase your independence.
    • No long-term ties to rental, personnel, maintenance, leasing and other contracts in the locations where you use our resources.
    • Starting time costs, typical office investments and capital commitment are dispensed to the benefit of your liquidity.
    • Considerably-reduced fixed costs and transparent, controllable variable costs enhance your cash flow.
    • Benefit from new business links to a pool of reliable experts, service provider, suppliers and more.
    • Perfect task sharing: we relieve the pressure on you and free you from routine work, enabling you to focus on your core business.
    • The Master-OFFICE team is experienced, professional, multilingual, competent, motivated and service and customer-oriented at all times.
    • Exploit synergy effects and numerous contacts in the community of Master-OFFICE clients. ...
  • Quality
    • We have been continuously improving our quality since our company was established - particularly with regard to the active involvement of our clients.
    • We gained special knowledge in a variety of sectors and provided support trustworthy for comprehensive projects for many years (e.g. for lawyers, doctors, real estate and commercial companies).
    • Our professional, friendly and quality-conscious approach enabled Master-OFFICE to establish itself successfully on the market and create reliable and cost-effective location framework conditions for our clients' business activities.
    • The Master-OFFICE office, conference and service concept proved its worth and today offers many companies an excellent base for their business activities in and beyond Hamburg.
  • References
    • Master-OFFICE is successfully on the market for more than 2 decades and personally
      managed by its founder and proprietor. We continuously improve our service for our discerning clients.
    • We are among the price/performance leaders in every area.
    • Particularly in the context of nationwide professional telephone support, as well as in other areas, we continually take charge of extremely confidential and challenging
      tasks which assist our clients in an individual and most effective way .
    • Those include "outer office telephone support" for lawyers and large solicitor offices, doctors, doctors' practices and hospital facilities - and everything associated with those activities.
    • We handle tasks such as the complete processing of orders, accounting, and
      coordination of the nationwide dealer network for foreign commercial enterprises.
    • Our clients appreciate our competence and commitment. So it is no surprise that we won the model as starting business of the German Federal Ministry of Economics in 1995 and 1997.
    • We provided a training and seminar centre for many years for business centre
      operators all over Germany.
    • We have the finest references.
    • The fact that clients feel comfortable in our capable hands is reflected in the long
      average retention duration: over 6 years have become standard!
    • Even clients who first approached us in the initial phase when the company was
      established in the early 90's remained faithful and regularly recommend us to others. We show our gratitude through our excellent service.
    • We actively involve our clients in the improvement of processes and qualification of
      our personnel through a continuous exchange of ideas.
    • We are also more than happy to arrange contacts for you with our clients (following
      inquiries) so you can get a picture yourself and eventually build exciting business
      relationships with us in Master-OFFICE. Simply consult us in this matter - we will be
      delighted to help!
    • An excerpt from our client list in this service category:
      • Ärzte & Apotheker Immobilien
      • adexpert Pharma GmbH
      • Alcatel Internet Working Deutschland GmbH
      • ATRO Trockenprodukte
      • Busch-Jaeger Elektro GmbH
      • Clinic Managementsysteme Laufenberg GmbH & Co. KG
      • Deutsche Bank 24
      • DOMARO Hamburg
      • HH Sievers Foods GmbH
      • InFocus GmbH
      • Line Up Eventmanagement
      • Merlico Handelsgesellschaft mbH
      • Olympus Deutschland
      • Postbank Vermögensverwaltung
      • Profil Projektmarketing
      • Retek Informationssysteme GmbH
      • Schwäbisch Hall Immobilien GmbH
      • Sconxis International SL
      • Silicon Planet GmbH
      • Unitech GmbH
      • Talkline International GmbH
      • Zelfmade GmbH
    • Small, medium-sized and large companies, national and international enterprises, including companies in the following professional groups and sectors are represented:
      • Architects / Engineers
      • Physicians / medical practices
      • Authors / journalists /editors / publishing companies
      • Energy industry/renewable energies
      • Financial institutions / consulting companies
      • Service / cleaning enterprises
      • Commercial firms / commercial representations
      • Crafts enterprises of all kinds
      • Caretaker companies / housing management
      • Real estate agents / building contractor
      • Internet companies / IT-Consulting / IT-service
      • Artists / photographers / writers etc.
      • Leasing companies
      • Headhunter / Temp Employment agencies
      • Attorneys / specialist lawyers
      • Expert consultants / surveyors
      • Security agencies
      • Software enterprise / Hardware manufacturer
      • Steel industry / concrete industry
      • Tax counsels / chartered accoutants
      • Tourism industry / travel travel agencies
      • Transport and courier services
      • Translator / interpreter / correspondence office
      • Management consultants
      • Insurance offices / insurance brokers
      • Advertising, media and marketing companies
    • Typical situations in which our services are called upon for the first time or as an expansion to an existing service:
      • Establishing a new business
      • Moving to Master-OFFICE because of its advantages
      • German or international company founding a subsidiary
      • Subsidiary of a German or international enterprise
      • Additional location of an agency, a broker or advisor
      • Temporarly necessary location for a specific project
  • Costs
    • We achieve the highest of standards at the best possible prices.
    • Benefit from maximum flexibility through the shortest contractual commitments.
    • Our conditions are displayed by a high degree of transparency and consistency.
    • We have continually improved the scope and quality of our services over the last 27 years, while our prices have largely remained stable.
    • Given the first-class location in Hamburg and the variety and quality of services and representative facilities we provide, you can be sure having difficulties to find a comparable offer.